Project Details
Project Details
4 months: Aug - Dec 2024
4 months: Aug - Dec 2024
Group project: 4 designers
Group project: 4 designers
Role: UX/UI Designer
Role: UX/UI Designer
Problem
Problem
Cornell students with commitments located across campus need to retrieve essentials to reduce commuting time and be present during commitments because balancing conflicting responsibilities causes stress.
Cornell students with commitments located across campus need to retrieve essentials to reduce commuting time and be present during commitments because balancing conflicting responsibilities causes stress.
Solution
Solution
PeerPocket
PeerPocket
The Design Process
The Design Process
Starting point
Starting point
Existing delivery services for food, packages, and groceries, lack efficient communication and are not well suited to small, urgent needs.
Existing delivery services for food, packages, and groceries, lack efficient communication and are not well suited to small, urgent needs.
Narrowing the problem
Narrowing the problem
Early feedback pushed us to find a gap rather than rebuild what already existed.
Early feedback pushed us to find a gap rather than rebuild what already existed.
→ Re-focus on forgotten essentials: the items that are too small to justify ordering a delivery or going home for, but too important to go without.
→ Re-focus on forgotten essentials: the items that are too small to justify ordering a delivery or going home for, but too important to go without.
Understanding the users
Understanding the users
8 Cornell students told us:
8 Cornell students told us:
Forgetting items is a common, frustrating experience
Forgetting items is a common, frustrating experience
High levels of uncertainty for food delivery services
High levels of uncertainty for food delivery services
Distance of travel impacts motivation of attendance
Distance of travel impacts motivation of attendance
Persona
Persona
Design
Design
Existing solutions
Existing solutions
Four solution spaces:
Social interactions with others
Physical products
App/digital products
Hybrid (physical + digital)
Four solution spaces:
Social interactions with others
Physical products
App/digital products
Hybrid (physical + digital)
Brainstorming solutions
Brainstorming solutions
What did we decide on?
What did we decide on?
PeerPocket:
A community-like app for users to ask to borrow and lend each other items at designated locations around campus for users to drop off and pick up their items, functioning as an indirect delivery system amongst students
PeerPocket:
A community-like app for users to ask to borrow and lend each other items at designated locations around campus for users to drop off and pick up their items, functioning as an indirect delivery system amongst students
In PeerPocket, users can…
In PeerPocket, users can…
Create a borrow request
Find and fulfill a lending availability for a forgotten item to be picked up in the least time and distance possible
Customize transactions through direct contact with the borrower/lender
Find the closest item drop off and pick up location from wherever they are on campus
Create a borrow request
Find and fulfill a lending availability for a forgotten item to be picked up in the least time and distance possible
Customize transactions through direct contact with the borrower/lender
Find the closest item drop off and pick up location from wherever they are on campus
Prototype & Evaluate
Prototype & Evaluate
Usability Test Feedback & Changes
Usability Test Feedback & Changes
Before
Two-sided/double confirmation of transaction is unclear
After
“Transaction” statement always visible on the top of the screen
Before
Progress of creating a borrow request or lending post is not saved
After
Added confirmation of exiting draft & option to save draft
Before
Design of each location item looked clickable when they were not
After
Changed to a catalog-like design for the list of locations
Before
Two-sided/double confirmation of transaction is unclear
After
“Transaction” statement always visible on the top of the screen
Before
Progress of creating a borrow request or lending post is not saved
After
Added confirmation of exiting draft & option to save draft
Before
Design of each location item looked clickable when they were not
After
Changed to a catalog-like design for the list of locations
Future Steps
Future Steps
Users told us they found the app helpful, especially since most of them claimed they often do not have the time to go home to get an item they forgot. One overarching concern about the service was how much or whether users would be willing to lend their items to others without any incentives. Our group discussed the ideas of adding a payment on the borrowers' end, developing a point system, or a reward system of some kind, but we did not have enough time to come up with the most effective system. It would be great to research similar transaction apps, find the most effective rewarding system for lenders, and add a review section for each user (as both a borrower and lender) to make PeerPocket a more cohesive service.
Users told us they found the app helpful, especially since most of them claimed they often do not have the time to go home to get an item they forgot. One overarching concern about the service was how much or whether users would be willing to lend their items to others without any incentives. Our group discussed the ideas of adding a payment on the borrowers' end, developing a point system, or a reward system of some kind, but we did not have enough time to come up with the most effective system. It would be great to research similar transaction apps, find the most effective rewarding system for lenders, and add a review section for each user (as both a borrower and lender) to make PeerPocket a more cohesive service.